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Photo: A restaurant server carefully presenting a remade dish to appreciative dinner guests
The Moments You Make Matter.
The gap Grate closes
The restaurant may keep the stars. You should keep the recognition.
A restaurant server rescues an important dinner with grace. The restaurant may receive five stars, but the individual who transformed the evening can remain unnamed—and that recognition may disappear when the server changes employers.
What gets lost
Business reviews reward the venue. They rarely create a portable record for the individual whose judgment and care saved the experience.
What Grate changes
Grate attaches customer recognition to your provider-controlled record, so earned service moments can stay with you across workplaces.
The promise
Recognition you earn. Control you keep.
Your record belongs to you, not an employer. Decide when and with whom recognition is shared, and carry it across workplaces.
Provider-owned
Your provider-specific QR and recognition remain attached to your Grate identity, independent of any workplace.
Portable
A change in workplace does not erase the positive service moments customers recognized.
Permissioned
Organizations see your recognition only after a clear, revocable consent decision.
Shift recognition
Share a Grate with the team behind the moment.
For a specific service shift, share a Grate with teammates who helped make the experience possible. You choose the shift and team members while the original customer recognition stays intact and connected to the moment.
Choose the shift
Keep shared recognition tied to the service period it reflects.
Choose the teammates
Acknowledge the people who contributed to that experience.
Accolade families
What customers noticed, made visible.
Each accolade recognizes a specific service behavior. Five clear families help you see patterns across moments without reducing your work to a score.
Empathy & Care
Made someone feel understood, respected, or valued.
Anticipation & Proactivity
Recognized a need and acted before being asked.
Problem Resolution & Recovery
Solved a problem and helped restore confidence.
Professionalism & Reliability
Delivered service people could depend on and trust.
