Miguel holds his phone near Maria the hotel concierge's Grate band

For customers

A Simple New Way To Show Your Gratitude.

Recognize the exceptional person behind your experience. It is immediate, human, private, and effortless.

Someone Made It Better. Let Them Know.

The gap Grate closes

More meaningful than a hurried customer survey.

A cruise ship steward spends months away from home yet remembers a guest’s name, preferences, and special occasion. Before disembarking, the guest wants to offer something meaningful that recognizes the person who made the voyage memorable.

What gets lost

A generic survey response or spoken thank-you can end at the gangway, while a ship-level survey may never reach the person who shaped the voyage.

What Grate changes

Tap or scan the steward’s Grate band, plaque, or provider-specific QR to create lasting recognition in moments—no app needed.

The promise

A brief thank-you becomes a lasting proof of excellence.

Verify your tap or scan

Select why the moment was exceptional

Your recognition becomes part of a trusted record the provider controls.

Look for Grate

Amazing service? These are your invitations to recognize it.

If a provider is wearing the official Grate band, or you see a Grate plaque at the service location, tap or scan it. A secure provider-specific screen will open so you can recognize the person who made the experience exceptional.

On the provider

Tap the Grate band.

Hold your phone near the band when invited. It belongs to one provider and opens that provider's secure recognition screen.

Official Grate Excellent Experiences Matter plaque with a provider-specific QR code

At the service location

Tap or scan the Grate plaque.

Use the plaque's tap point or camera-readable QR. Confirm the shimmering provider card before continuing.

Ready when the moment matters

Carry your gratitude forward.

Create a private customer profile to keep your recognition history, or open a provider-specific recognition moment when exceptional service happens.

Become a Grate Customer Tap or scan a provider QR