For employers and operators

See Who Customers Remember.

Surface positive service moments and celebrate the people behind them—through insight designed around provider rights.

A customer recognizes her hairstylist by holding a phone near the stylist’s Grate band in a salon

See Who Creates Loyalty and How.

The gap Grate closes

Operational data shows what happened. Human recognition shows why it mattered.

A hotel manager can see bookings, satisfaction scores, and property reviews, yet still struggle to see which human behaviors guests truly remember. The organization needs customer-driven insight that can support coaching and culture without turning recognition into surveillance.

What gets lost

Property metrics describe outcomes, but they can miss the specific acts of care, judgment, and initiative behind a memorable stay.

What Grate changes

Provider-consented reports reveal customer-recognized behavior patterns as positive coaching signals—not rankings, monitoring, or employee scores.

Human excellence becomes visible

The promise

Insight without surveillance.

Understand the service behaviors customers choose to recognize. Grate does not create a standalone employee score and cannot replace responsible management judgment.

Customer-initiated

The signal begins with a real customer service interaction, not manager nomination or quotas.

Consent-governed

Access is explicit, scoped, revocable, and enforced at the data layer—not just hidden in the interface.

Responsible use

Recognition cannot be tied to pay, discipline, scheduling, or a sole employment decision.

Provider-consented reports

Find out who customers remember—and why.

Current team members and prospective employees can choose to share a portable Grate report. Organizations see only the purpose and scope each provider approves.

Consented insight snapshot

Recognition signals, not employee scores.

Provider permission required

Report audiences

Current employees

Understand recognized service strengths across consented team records.

Prospective employees

Review a candidate-shared recognition record as one input to qualified hiring decisions.

Report KPIs

Managers and supervisors can choose which KPIs appear in their dashboards and prioritize the signals most relevant to their teams.

Recognized providers

Unique providers

Consented providers customers chose to remember.

Customer recognition

Valid moments

Customer-initiated records visible under current consent.

Recognition breadth

Families / 5

Accolade families represented across shared records.

Repeat recognition

2+ moments

Providers remembered across independent service moments.

Five behavior lenses

A clearer view of why someone was remembered.

With provider consent, families group customer-recognized moments into understandable themes. They help explain service strengths; they do not rank employees.

Empathy & Care

Made someone feel understood, respected, or valued.

Anticipation & Proactivity

Recognized a need and acted before being asked.

Problem Resolution & Recovery

Solved a problem and helped restore confidence.

Professionalism & Reliability

Delivered service people could depend on and trust.

Craft & Execution Quality

Brought visible skill and care to the work.

Responsible-use guardrail: no ranking, automated hiring recommendation, or standalone employment decision.

Plans

Recognition is always free.

A tip is optional on every grate. Your people receive 100% of every tip, on every plan and payment method.

30-day digital trial

₱0.00

Try the organization console with printable and phone QR codes. No physical hardware during the trial. Recognition remains free.

Organization seat

₱75.00 / month

Per provider. Bands, standard plaques and in-room QR cards included. Month to month, cancel any time.

Tips Covered

+₱100.00 / month

Per provider, in addition to the organization seat. Your guests pay the tip only; your organization covers the fees.

Standard organization kits are provisioned after the first paid month: one band per seat plus 20% spares, up to one standard plaque per seat, in-room QR cards and the first bulk shipment.

Estimate your plan

Build your estimate

Provider seatsTips Covered seats

12 × ₱75.00 seats: ₱900.00
0 × ₱100.00 Tips Covered: ₱0.00
Monthly estimate: ₱900.00

Bands, standard plaques and in-room QR cards included. Month to month, cancel any time. Tips Covered adds ₱100.00 per provider per month so guests pay the tip only.

Estimate only. No payment is collected here.

Optional tips

100% of Tips go to your people.

Customers may add a voluntary tip after recognition.

Standard

Customers pay a 3% platform fee on top of the tip, plus a disclosed surcharge only when their chosen payment method costs more than 3%. Every peso of the tip goes to the provider.

Tips Covered

Your guests pay the tip only. Grate’s fee is covered by your organization, and every peso goes to your staff. +₱100.00 per provider per month.

Grate never holds tip funds. Organization reports never show provider or total tip amounts. Payment availability depends on payment-partner integration and provider onboarding.

Hardware

Replacement and additional items

Band

₱99.00

Replacement bands: Included on Tips Covered seats.

Decal

₱49.00

Standard plaque

₱399.00

Door plaque

₱699.00

In-room QR cards (10)

₱299.00

Custom-branded band

₱149.00

Minimum 50.

Hardware is never recovered. Unclaim a band or deactivate it centrally; re-activate or order a replacement when appropriate.

Pricing questions

Does Grate charge for recognition?

No. A grate is always free and a tip is always optional.

Does the provider receive the full tip?

Yes. Fees are charged separately to the customer, or covered by an active Tips Covered plan.

Can our organization see tips?

No. Organization consoles show covered fees only, never per-provider or total tip amounts.

What if a Covered plan charge fails?

Covered benefits continue for the current day, then standard fees apply from the next day’s first tip. The paying party is notified; benefits resume after a successful charge.

Can a self-employed provider cover fees?

The optional Covered plan is ₱100.00 a month. The offer is shown only when trailing 90-day tip income exceeds ₱3,000.00 a month equivalent.

Start the organization journey

Become a Grate Organization